How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches out to Septemberlas Pest Control to be treated fairly and honestly. If something went wrong, please tell us. This page explains how to file a complaint and what happens afterward. It is a general template and is not legal advice.

What You Can Tell Us About

You can write to us about:

• Your experience when calling or contacting Septemberlas Pest Control
• The way your personal information was handled
• Anything on this website that seems unclear or wrong
• The conduct of a provider we connected you with

When the Problem Involves a Provider

Providers in our network are independent businesses. They answer for their own estimates, pricing, products, work and customer service. If you have trouble with work done in your home, the usual first step is to raise it with the provider directly and keep a written record.

We still want to hear about it. Feedback helps us keep our network honest, and providers who often fall short of our expectations may be removed. Please know that Septemberlas Pest Control cannot settle contract disputes, issue refunds for a provider's work or make decisions for a provider.

If your worry is about how a pesticide was applied, you may also contact the agency that regulates pest control in Georgia.

How to Send a Complaint

Email contact@septemberlas.garden and include:

• Your name and the easiest way to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you hope for

After You Write

We will confirm we received your complaint by email, usually within a few business days. Next we look into what happened, which may include reaching out to the provider. Then we reply with what we found and any steps we are taking.

If You Are Still Unhappy

If our answer does not satisfy you, reply and ask us to look again. You may also contact your state's consumer protection office or attorney general, or your local Better Business Bureau.

Contact

Email: contact@septemberlas.garden